Check the content - The program, movie, or content you are watching may be broadcast or recorded in an aspect ratio that will not fully fill your screen or may be displayed as stretched or distorted.If only one device has an issue, check the settings on that device rather than the TV. The issue may be with the program - The top or bottom of the screen may be covered by banners or tickers when watching some news or sports programs.Check Closed Caption (CC) and Extended Data Services (XDS) - If these features on the TV are turned on, this may cause the picture to be stretched, distorted, or cut off. Try turning off Closed Caption or Extended Data Services to see if the issue is resolved.For example, some movie content is recorded in a 21:9 Cinema format that will display with black bars above and below the picture when viewed on a widescreen ( 16:9) TV. Setting the device connected to the TV ( back to top) Some options may not be able to be changed - Some devices and TVs do not have the capability to change the aspect ratio of the picture when a 720p or 1080i signal is being output or received.These are part of the broadcast signal and cannot be changed or removed. A: Cable, Satellite, Blu-ray, DVD, etc.Other video devices (cameras, camcorders, etc.).The device that is connected to your TV may have settings that affect the way the signal is output to your television. These devices may include: The first step in determining how to set the television is to check the signal coming into the TV to make sure it is set properly. Settings in these devices can affect the resolution (480, 720, 1080, 2160) and aspect ratio (4:3, 16:9) of the signal and can affect how the picture is displayed on the TV. For more information, refer to the What do the terms Resolution and Aspect Ratio mean for my television? answer. Generally, the settings of the device connected to your TV should be set to match the highest resolution your TV can accept (480, 720, 1080, 2160). If you have a wide-screen TV, the aspect ratio of the device connected to the TV should be set to 16:9 if possible.
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